Help center
Clear guidance before and after purchase.
Find help choosing a product level, using a form or guided builder, or accessing downloads.
Choosing a product level
Compare Self-Guided, Customized, Advanced, and Complete Package workflows by how deeply Locke helps develop the transaction.
Compare levels →Self-Guided Legal Forms
A fast, focused workflow for customers who already know the document and essential terms. Narrower in scope, not lower in drafting quality.
Browse forms →Customized Agreements
Use structured questions to define the terms and clause options for an arrangement you already understand.
Browse customized →Advanced Documents
Explore important issues, contingencies, and operating details that may not be obvious at the outset.
Browse advanced →Purchases and downloads
After purchase, access your unlocked documents, use the included revision terms, and download PDF and DOCX files. Self-guided forms include 1 revision. Customized, advanced, and package purchases include unlimited revisions for 30 days after purchase.
View purchases →Privacy and data
Locke Direct is designed with a privacy-first architecture. Questionnaire answers and completed document contents are not sent to analytics providers. Read our full privacy approach.
Privacy policy →Refunds and revisions
Every paid product includes revisions, disclosed before purchase: 1 revision on self-guided forms, and unlimited revisions for 30 days after purchase on customized, advanced, and package products. Review the full document before paying. See our refund policy for details.
Refund policy →Reviews and feedback
Verified purchasers can leave or update a product review from Purchased Agreements. Private support requests stay separate from public reviews.
Review a purchase →Quick answers
Common questions
Where are my purchased documents?
Open Purchased Agreements to verify your entitlement, then use Downloads for PDF and DOCX files.
How do I choose a product level?
Choose Self-Guided when you know the document and terms. Choose higher levels when you need more help defining details, identifying issues, or coordinating related documents.
How do I leave a review?
After payment, the confirmation page offers Leave a review. You can also leave or update a review from Downloads, Overview (latest purchase), or Purchased Agreements. Reviews are marked as verified purchases and are moderated before publication.
Is Ask Locke legal advice?
No. Ask Locke helps route you to a document and explains how the platform works. It does not provide legal advice.
Still need help?
For private questions about a document, purchase, or the platform, email support@lockedirect.com.
Locke is not a law firm and does not provide legal advice. Outputs require professional review.