Fair and straightforward.

When refunds are available

• Duplicate purchase. If you accidentally purchased the same document twice, we will refund the duplicate charge.
• Technical failure. If a confirmed technical issue prevented you from generating or downloading your document, and our support team cannot resolve it within a reasonable time, you are eligible for a refund.
• Document not as described. If the completed document materially differs from the product description shown before purchase, you may request a refund.

Completed downloads

Once you have successfully downloaded the completed PDF or DOCX file, the product is considered delivered. Refunds for downloaded documents are evaluated on a case-by-case basis. We encourage you to review the full document preview before purchasing.

Duplicate purchases

If you purchase the same document twice, contact us within 30 days for a refund of the duplicate transaction. Please include both purchase confirmations.

Technical failures

If a technical issue prevents document generation or download, contact support. We will first attempt to resolve the issue. If resolution is not possible, a refund will be issued.

How to request a refund

Email support@lockeprime.com with:

• The email address associated with your purchase
• The document name
• The date of purchase
• A brief explanation of the reason for your refund request

We aim to respond within two business days.

Processing

Approved refunds are processed through Stripe to the original payment method. Timing depends on your payment provider and may take 5–10 business days to appear on your statement.

Last reviewed July 28, 2026.