Website Hosting Agreement
Customized Agreements
Website Hosting Agreement
Define the hosted websites, domains, infrastructure, regions, environments, storage, bandwidth, compute, databases, email, certificates, limits, overages, uptime, support, managed duties, backups, restoration, malware response, acceptable use, content handling, suspension, migration, final backups, export, retention, and deletion through six coordinated schedules.
Also called: web hosting contract, managed website hosting agreement, hosting sla agreement.
What you walk away with
A clean multi-page PDF and DOCX after you finish — not a web-form dump. Preview the document before you pay.
- PDF export
- DOCX export
- E-sign included
- No subscription
Automatic renewal, taxes, electronic contracting, content and takedown procedures, privacy, security, incidents, warranties, indemnity, liability, suspension, domain transfer, retention, and deletion duties vary by governing law, parties, websites, content, data, services, and locations.
Jurisdiction details
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When this fits
Use this document when…
- Shared, virtual, dedicated, platform, static, serverless, or managed website hosting
- Agency or developer hosting for customer websites with explicit domain and DNS ownership
- Managed CMS hosting with specifically assigned update, backup, malware, and security tasks
- Hosting relationships requiring measurable uptime, resource overages, migration, and clean exit
Before you start
Information you will need
- Host, customer, websites, domains, registrars, DNS, infrastructure, regions, environments, jurisdiction, term, and contacts
- Storage, bandwidth, compute, databases, email and certificates if selected, plan limits, measurements, overages, provisioning, and acceptance
- Fees, setup and migration charges, taxes, credits, renewal, price changes, invoices, and totals
- Uptime components and formula, monitoring, maintenance, support, severity, response, exclusions, credit bands, fee base, cap, and evidence
- Domain, DNS, CMS, application, content, access, backup, restore, malware, security, abuse, suspension, migration, export, final backup, deletion, and signatures
What you receive
- One customized Website Hosting Agreement
- Schedule A hosting plan and resource inventory
- Schedule B fees, overages, taxes, credits, and renewal
- Schedule C uptime, monitoring, maintenance, support, and credits
- Schedule D domain, DNS, CMS, backup, restore, malware, and security responsibilities
- Schedule E content, acceptable use, abuse, takedown, and suspension
- Schedule F migration, export, final backups, retention, deletion, and exit
- PDF and DOCX export with electronic signature capability
Document questions
Questions about this document
What is a Website Hosting Agreement?
Define the hosted websites, domains, infrastructure, regions, environments, storage, bandwidth, compute, databases, email, certificates, limits, overages, uptime, support, managed duties, backups, restoration, malware response, acceptable use, content handling, suspension, migration, final backups, export, retention, and deletion through six coordinated schedules.
How do I create a Website Hosting Agreement?
Shared, virtual, dedicated, platform, static, serverless, or managed website hosting; Agency or developer hosting for customer websites with explicit domain and DNS ownership; Managed CMS hosting with specifically assigned update, backup, malware, and security tasks
What should a Website Hosting Agreement include?
Host, customer, websites, domains, registrars, DNS, infrastructure, regions, environments, jurisdiction, term, and contacts; Storage, bandwidth, compute, databases, email and certificates if selected, plan limits, measurements, overages, provisioning, and acceptance; Fees, setup and migration charges, taxes, credits, renewal, price changes, invoices, and totals; Uptime components and formula, monitoring, maintenance, support, severity, response, exclusions, credit bands, fee base, cap, and evidence; Domain, DNS, CMS, application, content, access, backup, restore, malware, security, abuse, suspension, migration, export, final backup, deletion, and signatures
Special situations
- Domain registration, DNS, hosting, certificates, email, and content ownership remain separate unless the responsibility matrix expressly assigns them.
- Managed hosting covers only named tasks, sites, components, versions, cadences, authority, testing, rollback, and evidence.
- Backups apply only when selected and state exact scope, frequency, retention, testing, restore process, supported objectives, and exclusions.
- Final backup, export, active deletion, backup aging, legal holds, certificate keys, accounts, and credentials each receive an exit result.
Frequently asked questions
Does hosting include domain or DNS control?
Only when assigned. The agreement records registrant, registrar, renewal owner, nameservers, DNS provider, access, expiration, and transfer steps.
Are backups included?
Only when selected, with covered data, frequency, retention, locations, testing, restoration, supported objectives, fees, and exclusions.
Does managed hosting cover every CMS problem?
No. Every managed task identifies the site, component, version, cadence, authority, test, rollback, evidence, customer dependency, and exclusion.
How are uptime credits calculated?
The SLA defines covered components, formula, monitor, maintenance, exclusions, threshold bands, eligible fees, cap, claim process, and report.
What happens at termination?
The exit schedule coordinates domains, DNS, certificates, email, access, migration, export, final backups, files, databases, logs, retention, deletion, fees, and credentials.
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Not legal advice
Locke Direct helps structure documents and workflows. It does not replace a qualified lawyer for complex, unusual, or high-risk situations.
Last reviewed August 2, 2026.